Integrity Service System
Crown’s System of Performance
The ability to send the right technician, at the right time with the right part is a true indicator of cost savings and real value for our customers.
Forklift Service Backed by a System of Performance
Many customers view forklift service as a commodity and only from a single dimension— low service labour rates. Unfortunately, this approach does not provide the outcome they desire: lowest total cost of ownership. You need to view service from multiple dimensions such as trained service technicians, the availability of quality parts, first-call fix rate and response time. When you’re able to look beyond low service rates and acknowledge these factors, you’ll begin to understand that you need a system in place in order to achieve the highest levels of performance and reliability.
Service differs significantly from one lift truck service provider to another and an initial low labour rate doesn’t mean lowest cost of ownership over time—it’s the labour frequency of consumption and the support behind the system that truly counts. You need a system of performance that is deliberate and efficient and offers the lowest overall cost.
We call it the Crown Integrity Service System. It’s built on a system of performance.
1. Crown Product and Support
2. Crown Branch Network
3. Crown Service Technicians
4. Crown Integrity Parts
5. Crown Assured Performance
Quality Service for Quality Performance
Give your forklifts repair and preventative maintenance with your choice of several service plans. Crown offers maximum performance and savings through programs tailored to your business needs.
Time and Material:
Helps manage every aspect of lift truck repair, including planned and routine maintenance. Monthly repair bills are less predictable, so budgeting is more challenging.
Planned Maintenance:
Covers the fundamental maintenance that should be performed on your lift trucks to ensure safe and proper operation.
Full Maintenance:
Includes Planned Maintenance and all routine maintenance repairs. Full maintenance does not cover wheels, tires, light bulbs, or repairs that are the result of misuse or abuse.
Complete Maintenance:
Covers Full Maintenance and abuse repairs up to a prearranged threshold. This is Crown’s most comprehensive planned maintenance program.
Trust Your Lift Truck Repair to Your Local Experts
Crown knows that uptime is your priority, and forklift repair costs your business more than just time and materials. Crown technicians bring expertise and dependability to your lift truck repair and maintenance efforts. We invest in the latest technology and technician training to:
Monitor service call response times
Track first-call fix ratio
Ensure that service vans are stocked with Crown Integrity Parts and One Source Lift Truck Parts
Provide consistent service across the nation
This investment eliminates unnecessary downtime and maximises the value of your lift trucks.
Proven to Deliver Reliable Performance
Rely on Crown Integrity Parts to provide reliable performance for our lift trucks. Compare our parts with other service providers and you’ll find that other providers aren’t able to offer the same quality or availability. Crown’s ongoing testing of look-alike parts consistently finds major flaws including poor fit and obsolete designs that often lead to potential system damage, or issues with performance and safety.
Crown Integrity Parts:
Are evaluated and tested to meet the performance specifications of Crown lift trucks.
Last two-to-three times longer than look-alike parts saving you service costs.
Are stocked and properly managed at Crown retailers across the country to help you avoid costly downtime.
We also use the same expertise to select and offer other lift truck parts through our One Source Lift Truck Parts Program. Call your local branch for details.
Forklift Services With Measurable Performance
Crown assures excellent forklift services for each of our customers, with the most extensive factory support in the industry. This allows us to diligently and routinely monitor our performance to ensure you receive the best service with the best parts in a timely manner. We understand that downtime costs your company money so we work hard to ensure the fastest response time in the industry with a reliable call centre and GPS-tracked service vans. Several key business measurements have been established to guide Crown’s system of performance:
Prompt, reliable repairs
Quick response with technicians dispatched with the latest Crown training and technical information
Service vans stocked with Crown Integrity Parts and One Source Lift Truck Parts
98% off-shelf parts availability with Crown's well-managed inventory
Reliable customer service with Crown's factory call centre
Thorough maintenance history review to determine usage, abuse areas, targeted operator training opportunities and cost-saving potential
Routine review of equipment condition, part replacement frequency and technician performance
Crown’s Integrity Service System uses these measurements to assure that we live up to our promise to provide a level of unmatched support that meets and often exceeds your expectations.