Simplify and Streamline Forklift Service

Most warehouse managers are continually looking for ways to increase forklift uptime. We’ve already discussed how having the appropriate planned maintenance service in place, along with working with a provider that can offer proven, reliable replacement parts, can enhance the availability and longevity of your equipment, while reducing the overall cost of ownership. However, no matter what you might do to try to reduce unexpected downtime, inevitably, and unfortunately, you’re bound to have an operator conduct a pre-shift inspection and find that one of your forklifts needs attention. The time that elapses between identifying the problem and completing the repair is critical, so any method that streamlines the process is always welcome. 

It may seem like downtime occurs at the least opportune time, but, in all honesty, there’s never a good time to experience downtime, which is why streamlining the service request is essential. Fortunately, the Crown Service Request app offers one easy connection to all your Crown service needs from the convenience of your smartphone or tablet.  

The app affords you around-the-clock access to submitting service requests to save time and accelerate time to repair. Upon submitting your vehicle information, along with a brief description of the issue, the request is routed to your local Crown servicing retailer, where a technician is notified and can be enroute to tend to your equipment with an appropriate solution already in mind. 

All the while, you’re never out of the loop. With the ability to track the status of your submission conveniently from your device, you’ll have increased transparency from the time your request is received to when the maintenance or repair is complete.  

Your service experience is better when it’s simplified, streamlined and efficient. The Service Request app fulfills one step in the process, and it’s perfectly within your control. Just download it from wherever you get your mobile apps and the next time you have a service need, submitting your request is just a few taps away. 

The Crown Service Request app is just one of many ways that connectivity can improve your service experience. In a future Crown blog, we will discuss the pivotal role that forklift telematics can play in informing and simplifying service and maintenance in your operation. Make sure you subscribe to the Crown blog, so you don’t miss out.