Service is not a commodity. Forklift repair quality differs significantly from one provider to another. These differences in service quality can create greater costs down the road. With some forklift repair providers, you're simply a source of repair revenue. That's why you can't judge service on one area alone.

For example, parts might cost less from a look-alike parts supplier. However, Crown Integrity Parts™ typically last two to three times longer, providing greater savings. Low hourly rates can also be deceiving. The ability to fix it right, with the right part, on the first call is a better indicator of cost savings.

Other important factors that contribute to the lowest cost of ownership include responsiveness, parts availability, factory warranty and a close relationship with your lift truck manufacturer. This is how Crown defines quality service. We call it the Crown Integrity Service System®. It's built on a system of performance.



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